Refund policy

We want every eSIM we sell to work. This policy sets out exactly when a refund is available and how to ask for one. It forms part of our Terms & Conditions.

Before you pay

We confirm that your handset supports eSIM and the price for your country before you pay. Placing an order does not take any payment: you pay only once you have received our invoice. If you change your mind before paying, just tell us and we will cancel the order.

After you pay, before the QR code is issued

If you cancel after paying but before we have issued your eSIM QR code, we refund you in full.

QR code issued but not installed

Once a QR code has been issued, the eSIM profile has been ordered from our carrier partner for you. If you have not installed it, contact us and we will review your refund request case by case, depending on whether the profile can still be cancelled with the carrier.

After installation

An installed eSIM profile is tied to the device it was installed on and cannot be reissued, transferred or resold, so an installed eSIM is not refundable for a change of mind, a change of plans or a change of device.

If the service does not work

Contact our support team first. Most connection problems are settings issues that we fix with you in minutes. If your eSIM was confirmed compatible and we still cannot get it working on our partner network in the country you bought it for, we will either replace it or refund you.

Speed management under the network operator's Fair Usage Policy, temporary local outages and network maintenance do not count as the service not working.

How to request a refund

Send your invoice number (it starts with DI-), the email address you ordered with and a short description of the problem to datainfiniteofficial@gmail.com or on WhatsApp. We reply 24/7.

Approved refunds are paid back to the payment method you used. We will tell you when the refund has been sent; how quickly it reaches you depends on your bank or payment provider.

Last updated: 8 October 2026.